There are two levels of diagnostic data: required and optional.
You must be connected to the internet to use recommended troubleshooting.
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We might determine that a problem is impacting a specific set of devices based on Windows version information, user feedback, error information, device settings, hardware configuration, and device capabilities such as installed apps and drivers. We’ll let you know when we can help, and you can choose to run the troubleshooter or ignore it. Windows 11 devices get recommended troubleshooting for problems we know about and problems found in diagnostic data sent to Microsoft. Critical troubleshooting happens automatically and can’t be turned off.
Critical troubleshootingĬritical troubleshooting will automatically fix things like corrupt settings that keep critical services from running, make adjustments to work with your hardware, or make other specific changes required for Windows to operate with the hardware, apps, and settings you’ve selected. Unlike critical troubleshooters, recommended ones may change a setting you’ve personalized, so we’ll ask for your permission first. We’ll also recommend troubleshooting for other problems that aren’t critical to normal Windows operation but might impact your experience. In current Windows 11 builds, we'll automatically fix certain critical problems on your Windows device to keep it running smoothly.
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